Governing our relationship with you — clearly written and regularly updated.
These Terms and Conditions ("Terms") govern the relationship between you and Sasky Trips ("we", "us", "our") in connection with your use of our website, mobile site, telephone booking service, and all related travel services. By making a booking with us, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, please do not use our services.
Sasky Trips is a travel agency registered in England and Wales. Our registered address is 9 Beaconsfield Road, Southall, UB1 1BA, United Kingdom. We are IATA accredited, full members of ABTA, and hold ATOL protection for eligible package bookings.
In most cases, Sasky Trips acts as an agent on behalf of airlines and other travel service providers ("Suppliers"). When you book a flight through us, the contract for carriage is between you and the airline — we arrange the booking on your behalf. Our agency role means our liability is limited to our own acts and omissions in processing your booking correctly.
Where we sell ATOL-protected packages (a combination of flight and at least one other travel service), we act as the package organiser and additional legal protections apply under the Package Travel Regulations 2018.
A legally binding contract is formed between you and the relevant Supplier(s) — and between you and us for our agency services — only when we issue a written booking confirmation by email. Any verbal confirmation given by our team is provisional and subject to ticketing. Prices quoted are per person unless stated otherwise and include all applicable taxes, charges, and fees known at the time of quotation.
You must be at least 18 years old to make a booking. By booking you confirm that you have authority to accept these Terms on behalf of all passengers named in the booking.
Flight prices are confirmed at the time of ticketing. Fares shown in search results are live but may be subject to change before payment is processed. We will always notify you of any price change before taking payment. Once ticketed, your fare is locked in and we will not pass on airline fuel surcharges or government tax changes that occur after confirmation.
Some fares carry additional charges for extras such as seat selection, excess baggage, or preferred meals. Our team will advise you of all known charges before you confirm your booking.
A non-refundable deposit may be required at the time of booking for certain products. For scheduled airline tickets, full payment is typically required at the time of booking or within 24 hours of confirmation. For package bookings, a deposit is usually required at booking with the balance due no later than 10 weeks before departure.
We accept all major credit and debit cards. Card details are processed through a PCI-DSS compliant payment gateway and are not stored on our servers. For instalment plans arranged through our finance partner, separate terms and conditions apply.
If you wish to cancel or amend your booking, you must contact us in writing (by email or via our contact form) as soon as possible. Cancellation and amendment charges vary depending on the fare rules of the ticket purchased and the timing of the request.
Our team will confirm the exact charges applicable to your booking before you proceed with any cancellation or amendment.
In the event of a flight cancellation by the airline, you are entitled under EU/UK Regulation 261/2004 to either a full refund of the ticket price (including all taxes and fees) or re-routing to your destination at the earliest opportunity. We will act as your agent in pursuing this entitlement and will liaise directly with the airline on your behalf.
When you purchase an ATOL-protected package from us, you will receive an ATOL Certificate confirming your protection. This means that if we or an airline named in your ATOL Certificate cease trading, the Civil Aviation Authority will ensure you are not left stranded and that you receive a refund for the parts of your trip that you did not receive. For more information visit www.caa.co.uk.
ABTA membership means you have access to ABTA's dispute resolution services if you cannot resolve a complaint with us directly.
It is entirely your responsibility to ensure you hold all valid travel documentation required for your journey, including: a valid passport with at least 6 months' remaining validity beyond your return date; all required visas for your destinations and transit countries; any required health certificates, vaccinations, or travel authorisations. We are happy to provide general information but we are not responsible for incorrect advice about entry requirements — always verify with the relevant embassy or consulate.
We will not be liable for any costs, losses, or expenses arising from your failure to hold valid documentation, including being denied boarding or refused entry.
Our liability as an agent is limited to our own acts and omissions. We are not liable for the acts, omissions, or defaults of Suppliers, nor for circumstances beyond our reasonable control including acts of God, industrial action, government action, war, or terrorist incidents. Our maximum liability to you as an agent shall not exceed the total amount paid to us for the booking in question.
If you have a complaint, please contact us immediately at info@saskytrips.com or call 020 8081 4416. We will acknowledge your complaint within 24 hours and aim to resolve it within 14 days. If we cannot resolve your complaint within 28 days, you may escalate it to ABTA via their online resolution service at www.abta.com.
These Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Our team is available 7 days a week to answer any questions you have about our terms, your booking, or your rights as a customer.